Support

Reporting a player or a custom map

Coldfront has a zero-tolerance policy for objectionable content. There are three ways to report, and all of them reach the same inbox:

• In a multiplayer lobby, tap REPORT on the player's row — the report carries the offending name with it.
• On a shared custom map, tap REPORT on the map preview — the report carries the map with it.
• After you've left the room, use Settings → Report a player or map, or just email support@playcoldfront.com directly — that one is a blank form you fill in yourself, so tell us the name and the room code if you have it.

Every report is reviewed within 24 hours. Offensive names and map titles go into the filter that rejects them at the source, so they cannot be used again.

Blocking is separate and immediate, and needs nothing from us: block a player from the lobby and their name is no longer shown to you, any map they share is not drawn, and that room will not start a match — if you joined it the game takes you out, and if you are hosting it, leave and host again for a new code. Blocked players are managed under Settings → Blocked players. A block is keyed to the player's name and, when they were signed in to Game Center, to their Game Center player id — so renaming alone no longer gets someone past a block. Two limits worth knowing, and the game says so too: a player who is not signed in to Game Center is matched by name only, so that player could appear again under a new name — report them as well as blocking them, so the name itself gets filtered; and a block cannot keep someone out of a later room you join. It takes effect again there instead — hiding them, and ending that room for you.

When emailing about a bug

The version and build number are shown in Settings → About. Including them (and what you were doing) makes it far quicker to track down.

Common questions

I bought Frost, but it shows as locked

Open Settings → Purchases → RESTORE PURCHASES. It asks Apple which items your Apple Account owns and unlocks them on this device; nothing is charged twice. The game also asks Apple quietly at every launch, so a padlock that appears for a moment right after a reinstall usually clears on its own. Frost unlocks for the Apple Account that bought it; it is not shared through Family Sharing.

Nobody turns up in Quick Match

The queue is small while the game is new. Stay in it: after about a minute you are offered a practice match against the AI instead. It is not rated, and you can keep waiting if you would rather. To play a particular person, tap ONLINE on the rail, then HOST GAME, and send them the room code or the invite link.

The invite link opened Safari instead of the game

That page shows the room code. Open Coldfront, tap ONLINE on the rail, then JOIN GAME, and type the five characters in — or copy them from the page and tap PASTE.

Which version am I on?

Settings → About shows the version and build number, for example 1.0 (90). Include it when you write to us.

Deleting your ladder record

If you have played rated Quick Match, our server keeps a rating and a win-loss record against your Game Center identity. You can delete it yourself: Settings → Multiplayer → DELETE MY LADDER RECORD, then confirm. That erases your rating and your standing and takes you off the leaderboard; the matches themselves are kept, and you can delete once every 30 days. Section 6 of the privacy policy says exactly what goes and what stays.

Refunds

The Frost purchase is made through Apple, so Apple handles refunds — we never see your payment details and cannot issue one ourselves. Ask at reportaproblem.apple.com.